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Concerns & Complaints Policy

LITTLE EXPLORERS DAY NURSERY Concerns & Complaints Policy and Procedure At Little Explorers Day Nursery we aim to provide an excellent service to both, parents, children and staff. It is of upmost importance to us, to maintain the highest standards of care for you and your family.

If you have any cause for concern or wish to make a complaint, or are unsatisfied by the service that you are receiving, then please feel free to discuss the matter with your child’s Key Person.

If you are not satisfied with the outcome of the concern or complaint or in the way, in which it has been dealt with, then please discuss it further with the Manager, who will investigate any concerns raised and implement any actions to resolve the matter.

If you are still not satisfied you have the right to voice your concerns or complaints further with our Registering Body:-

Office for Standards in Education Department (Ofsted)
The National Business Unit
Piccadilly Gate
Store Street
Manchester M1 2WD
Telephone Number: 0300 123 1231
Website: www.ofsted.gov.uk/parents